Privacy Policy
This privacy policy sets out how we collect information about you, what information we collect and what we do with it. References in this policy to “we” and “us” are to:
Edie and Chalk
07866 528348
What do we collect?
We collect and use the following information about you:
Your name
Your address
Your email address
Your mobile phone number
Your debit/credit card number
How often you access our website and other usage statistics
How do we collect it?
The information we hold on you is information that you have given us yourself, either by signing up to our mailing list or social media group or when buying something from us.
We do not acquire information about you from external sources. We do not buy-in lists from marketing companies, for example.
What do we do with the information once we have it?
If you gave us information in the course of buying something from us, then we will obviously use that information to fulfil that contract.
Other than that, we will mainly use the information that we hold on you to send you periodic emails. Generally, these will inform you of any new goods or services that we provide or will contain stories or musings that we find interesting and that we think you will too. You are free to unsubscribe from our mailing list at any time by clicking on the relevant link at the bottom of any of our emails.
Our email mailing list is administered by another company (mainly because we don’t have the time and expertise to that ourselves). Our terms of agreement with that company state that they are not to use information that they get from us for any purpose other than administering our mailing list.
How do we store your information?
Your information is securely stored by us on our computer system and by our mailing list company on theirs.
We keep contact information until you unsubscribe from our mailing list. We will then dispose your information by deleting it from our system and instructing our mailing list company to do the same. We also carry out periodic exercises to ensure that the information that we hold on you is accurate and up to date.
Your data protection rights
Under data protection law, you have rights including:
Access - You have the right to ask us for copies of information that we hold on you.
Rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Erasure - You have the right to ask us to erase your personal information in certain circumstances.
Restriction of processing - You have the right to ask us to restrict using information we hold about you in certain circumstances.
Object to processing - You have the right to object to the use of information we hold on you in certain circumstances.
Data portability - You have the right to ask that we transfer the information we hold on you to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@edieandchalk.co.uk if you wish to make a request.
Changes to this policy
Laws and practice change from time to time and so may the way in which we use information that we hold on you. We will try to give you reasonable notice of any significant upcoming changes by posting on our website or by sending out a special email.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@edieandchalk.co.uk.
You can also complain to the Information Commissioner’s Office (the government body that oversees all things data protection) if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk